![Complete Solar Panel Kit - 2,000W Pure Sine Wave Inverter + [12V Battery Bank] + 2 x 200W Mono Solar Panels | Off-Grid, Mobile, Backup [LPK-PLUS]](http://soleynergy.com/cdn/shop/files/LPK-PLUS_2_folding_100ah_1024x1024_d042d683-3355-4093-8140-284ea6a183cd_{width}x.jpg?v=1744350989)
Availability:
Estimated Arrival: Between May 13 and May 14. *ETA to USA Only
Shipping & Returns: Get FREE Shipping TODAY!


What's Included:
- 1 x 60A MPPT Solar Charge Controller
- 1 x 10AWG Solar Extension Cables PV, approx. 50ft, Set
- 1 x 3ft, 4 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 1ft, 4 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 4ft, 4 AWG, Cables, Lug5/16 - Lug5/16, BLACK
- 2 x 3ft, 2/0 AWG, Cables, Lug5/16 - Lug5/16, SET
- 1 x 3ft, 1/0 AWG, Cables, Lug5/16 - Lug5/16, Black
- 1 x 2ft, 1/0 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 1ft, 1/0AWG, Cables, Lug5/16 - Lug5/16, RED
- Note: 1ft Red cables are jumper cables for Charge controller and Inverter.
- Fuse and Fuse Holders
- 1 x 250Amp Bus Bar
- 1 x Entry Gland
- 1 x Bt-1 Bluetooth Module
- 2 x Solar Panel Z-Bracket Sets
- 1 x Free System Schematic / Wiring Diagram & Commissioning Guide
- User Manuals & Any Related Certifications
- Fast, Reliable Shipping
- Lifetime Customer Support
Product Specifications:
Inverter Specifications |
|
---|---|
Model | RS-V2P12 |
Rated Voltage | 12V DC |
Continuous Power | 2000W |
Peak Surge | 4000W |
Waveform | Pure Sine Wave |
Input Voltage | 12V DC |
Output Voltage | 120V AC |
Output Frequency | 60 Hz |
Output Efficiency | >88% |
AC Output Sockets | 3 |
USB Power Port | 5V / 2.1A |
Power Output Control | AC On/off Switch |
Operation Temperature | 14°F to 122°F |
Dimensions | 16.1 x 9.6 x 4.0 (in) / 410 x 244 x 102 (mm) |
Weight | 10.1 (lb) / 4.6 (kg) |
Lithium Battery Specifications |
|
---|---|
Cell Type | LiFePO4 Battery |
Nominal Voltage | 12.8V |
Nominal Capacity | 100Ah |
Nominal Energy | 1280Wh |
Cycle Life | 5000 cycles |
BMS | 100A |
Maximum Charging Current | 100A |
Maximum Continuous Discharge Current | 100A |
Maximum Discharge Current 10 Seconds | 110A |
Charge Method | CC/CV |
Charge Voltage | 14.4V ± 0.2V |
Recommend Charge Current | 50A (0.2C) |
Net Battery Weight | 24.0lb |
Size(L*W*H) | 10.2x6.6x8.3in (Group 24 size) |
Protection Class | IP65 |
Warranty | 5 Years |
LPK - PLUS Kit |
|
---|---|
Max Solar Input | 800W |
Total Wattage of Panels | 400W |
Total kWh of Batteries | 2.5kWh |
Wattage Per Panel | 200W |
# of Panels | 2 |
Chemistry | Lithium |
Voltage | 12V |
# of Batteries | 2 |
Battery Weight | 24.0lb |
200 Watt Solar Panel |
|
---|---|
Maximum Power(Pmax) | 200W |
Maximum Power Voltage(Vmp) | 18.4V |
Maximum Power Current(Imp) | 10.9A |
Open Circuit Voltage(Voc) | 21.8V |
Short Circuit Current(Isc) | 11.6A |
Maximum System Voltage(Vmax) | 1500VDC |
Dimension | 58.7 x 26.8 x 1.2 in |
Weight | 23.6 lbs |
Warranty | 25 years |
Disclaimer: Each solar kit includes solar-specific equipment to get you started, but please keep in mind that you may need to purchase additional items like installation tools, grounding rods/wire, and any AC components you might need. We highly recommend bringing in a certified solar installer or master electrician to help with the installation process to ensure a safe and reliable system that meets all relevant codes and standards. Also, if you purchase a solar kit without solar panels, you will be responsible for ensuring the compatibility and configuration of your solar panel array. Each solar kit includes professionally designed schematics that work within the parameters of each inverter. There are minimum and maximum input voltages with each inverter that you will need to be aware of so that you do not damage your inverter and/or void your warranty. WARNING! Connect the battery terminal wires to the charge controller FIRST, then connect the solar panel(s) to the charge controller. NEVER connect solar panel(s) to charge controller before the battery.
FAQS
What warranty is included with this solar kit?
When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.
Can I expand this system in the future?
Yes, you can add more solar panels, (max. 4pcs per charge controller) and batteries to this kit. But consider the specifications based on the system voltage. If otherwise unsure, you can consult our solar technicians.
What solar panels are included with this kit?
You'll receive 200 Watt monocrystalline solar panels from one of the leading brands in the solar industry. Backed by a minimum 25-Year power output warranty. We do our best to source all of our solar panels from North America, Mexico or Vietnam. Most popular brands we carry are Aptos, Phono, Mission and SolarEver.
How long will my battery bank last?
You'll be covered by a 5-year prorated warranty. The battery is Lithium LFP meaning it's rated for up to 7,000 lifecycles. To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.
Can I install this system myself?
We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician. You should plan on potential costs associated with this as well.
Can this kit handle a well-pump and/or other 240V appliances?
This kit is capable of running 120V devices only.
What sort of solar panel racking is included?
We include pre-drilled frames on the solar panels along with standard z-brackets to make mounting the panels to the structure of your choosing as easy as possible. Most of our customers make their own racking systems using locally sourced UniStrut or add one of our ground racks to your order.
Can I use a generator or the grid to charge my battery bank if needed?
No.
Can I sell power back to the grid with this system?
No you cannot. This is strictly for off-grid use.
How big is all of this? How much space do I need?
The solar panels will be the biggest at around 5 ft x 2 ft. Other than that, everything should fit in the trunk of your car.
Where is this equipment made?
We do our best to source as much product from North America as possible. Our solar panels are USA, Mexico or Vietnam and most of our batteries and inverters are designed and assembled in the USA.
Do the batteries need to be inside or outside? Does it matter?
Lithium batteries like to be around the same temperature as humans. They also like a temperature controlled environment. So putting them in a garage that is 40F' in the morning and 110F' in the afternoon is NOT ideal. They'd prefer to be in a basement that sits somewhere around 60F-90F on a consistent basis. That said, lithium batteries can be used when below 32F' but not charged unless they are above 32F'.
Do I need to buy anything else?
You'll have everything you need to get up and running with our kits. That said, you will want to plan on a trip to the hardware store to buy any necessary installation tools, ground rods and wire as well as UniStrut if needed for mounting the solar panels. Outside of this, you'll be getting all of the most important components in your kit!
How long will it take for me to get my kit after ordering?
If you're in the lower 48 states we do our best to get you your order within 5-15 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.
How much does shipping cost?
Shipping is calculated at checkout. Because we specialize in shipping straight to our customers, you'll get the lowest possible shipping rates when you buy from us. If you have any questions about shipping, you can give us a call at +1 888 562 8850.
Will I be able to track my order and deliveries?
You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use a good Email address when ordering or a phone number that can receive text messages for your your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.
What's Your Return Policy?
We try and keep returns simple and easy. We do not charge restocking or return fees. That said, if you decide to return it because you no longer want it, you'll just pay return shipping. If something arrives damaged, we'll cover all of the costs to get you a properly working product.
What happens if stuff arrives damaged?
We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.
Does the kit come with a wiring diagram/setup guide?
Yes, you'll get our 3-page setup diagram and instruction manual along with all of the manufactuer guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.
Where do you ship from?
We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.
Do you offer financing?
Yes we do! We have 2 financing options which you can learn more about if you keep scrolling down this page.
What sort of after-sale customer support do you offer?
You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!
Can I qualify for the 30% federal tax credit if I order this kit?
Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.
What is your return policy?
Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.
What’s covered by your return policy?
Our returns policy covers all purchases made through SoleyNergy. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.
How long will it take to receive my order?
All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.
What are your financing and payment options?
We offer several ways to pay to make getting your solar kit simple:
- Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
- You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.
How does your Lifetime Customer Support work?
Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey.If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your SoleyNergy Kits equipment, we’ve got you covered: we’re always only a phone call or email away.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@soleynergy.com.
Returns:
We are confident you will be delighted with our products. However, if for any reason you are not satisfied, you have 30 days to return your item. All items must be returned in their original condition and retail packaging within 30 days for a full merchandise refund, not including shipping charges. The customer is responsible for the cost of return shipping.
To initiate a return, just send an email to returns@soleynergy.com and include the following information:
- Order #
- Items you would like to return
- Reason for your return
We'll respond to your email within 24 hours, and set up your return or replacement as soon as possible.
Damages:
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make note of it when signing for delivery. If your item(s) arrive damaged, please send photos to returns@soleynergy.com and include the following information so we can process a claim on your behalf:
- Order #
- Items that are damaged
- Images of the damages to packaging or items
We'll respond to your email within 24 hours and help get you a replacement part or product.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing your order.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
What's Included:
- 1 x 60A MPPT Solar Charge Controller
- 1 x 10AWG Solar Extension Cables PV, approx. 50ft, Set
- 1 x 3ft, 4 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 1ft, 4 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 4ft, 4 AWG, Cables, Lug5/16 - Lug5/16, BLACK
- 2 x 3ft, 2/0 AWG, Cables, Lug5/16 - Lug5/16, SET
- 1 x 3ft, 1/0 AWG, Cables, Lug5/16 - Lug5/16, Black
- 1 x 2ft, 1/0 AWG, Cables, Lug5/16 - Lug5/16, RED
- 1 x 1ft, 1/0AWG, Cables, Lug5/16 - Lug5/16, RED
- Note: 1ft Red cables are jumper cables for Charge controller and Inverter.
- Fuse and Fuse Holders
- 1 x 250Amp Bus Bar
- 1 x Entry Gland
- 1 x Bt-1 Bluetooth Module
- 2 x Solar Panel Z-Bracket Sets
- 1 x Free System Schematic / Wiring Diagram & Commissioning Guide
- User Manuals & Any Related Certifications
- Fast, Reliable Shipping
- Lifetime Customer Support
Product Specifications:
Inverter Specifications |
|
---|---|
Model | RS-V2P12 |
Rated Voltage | 12V DC |
Continuous Power | 2000W |
Peak Surge | 4000W |
Waveform | Pure Sine Wave |
Input Voltage | 12V DC |
Output Voltage | 120V AC |
Output Frequency | 60 Hz |
Output Efficiency | >88% |
AC Output Sockets | 3 |
USB Power Port | 5V / 2.1A |
Power Output Control | AC On/off Switch |
Operation Temperature | 14°F to 122°F |
Dimensions | 16.1 x 9.6 x 4.0 (in) / 410 x 244 x 102 (mm) |
Weight | 10.1 (lb) / 4.6 (kg) |
Lithium Battery Specifications |
|
---|---|
Cell Type | LiFePO4 Battery |
Nominal Voltage | 12.8V |
Nominal Capacity | 100Ah |
Nominal Energy | 1280Wh |
Cycle Life | 5000 cycles |
BMS | 100A |
Maximum Charging Current | 100A |
Maximum Continuous Discharge Current | 100A |
Maximum Discharge Current 10 Seconds | 110A |
Charge Method | CC/CV |
Charge Voltage | 14.4V ± 0.2V |
Recommend Charge Current | 50A (0.2C) |
Net Battery Weight | 24.0lb |
Size(L*W*H) | 10.2x6.6x8.3in (Group 24 size) |
Protection Class | IP65 |
Warranty | 5 Years |
LPK - PLUS Kit |
|
---|---|
Max Solar Input | 800W |
Total Wattage of Panels | 400W |
Total kWh of Batteries | 2.5kWh |
Wattage Per Panel | 200W |
# of Panels | 2 |
Chemistry | Lithium |
Voltage | 12V |
# of Batteries | 2 |
Battery Weight | 24.0lb |
200 Watt Solar Panel |
|
---|---|
Maximum Power(Pmax) | 200W |
Maximum Power Voltage(Vmp) | 18.4V |
Maximum Power Current(Imp) | 10.9A |
Open Circuit Voltage(Voc) | 21.8V |
Short Circuit Current(Isc) | 11.6A |
Maximum System Voltage(Vmax) | 1500VDC |
Dimension | 58.7 x 26.8 x 1.2 in |
Weight | 23.6 lbs |
Warranty | 25 years |
Disclaimer: Each solar kit includes solar-specific equipment to get you started, but please keep in mind that you may need to purchase additional items like installation tools, grounding rods/wire, and any AC components you might need. We highly recommend bringing in a certified solar installer or master electrician to help with the installation process to ensure a safe and reliable system that meets all relevant codes and standards. Also, if you purchase a solar kit without solar panels, you will be responsible for ensuring the compatibility and configuration of your solar panel array. Each solar kit includes professionally designed schematics that work within the parameters of each inverter. There are minimum and maximum input voltages with each inverter that you will need to be aware of so that you do not damage your inverter and/or void your warranty. WARNING! Connect the battery terminal wires to the charge controller FIRST, then connect the solar panel(s) to the charge controller. NEVER connect solar panel(s) to charge controller before the battery.
FAQS
What warranty is included with this solar kit?
When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.
Can I expand this system in the future?
Yes, you can add more solar panels, (max. 4pcs per charge controller) and batteries to this kit. But consider the specifications based on the system voltage. If otherwise unsure, you can consult our solar technicians.
What solar panels are included with this kit?
You'll receive 200 Watt monocrystalline solar panels from one of the leading brands in the solar industry. Backed by a minimum 25-Year power output warranty. We do our best to source all of our solar panels from North America, Mexico or Vietnam. Most popular brands we carry are Aptos, Phono, Mission and SolarEver.
How long will my battery bank last?
You'll be covered by a 5-year prorated warranty. The battery is Lithium LFP meaning it's rated for up to 7,000 lifecycles. To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.
Can I install this system myself?
We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician. You should plan on potential costs associated with this as well.
Can this kit handle a well-pump and/or other 240V appliances?
This kit is capable of running 120V devices only.
What sort of solar panel racking is included?
We include pre-drilled frames on the solar panels along with standard z-brackets to make mounting the panels to the structure of your choosing as easy as possible. Most of our customers make their own racking systems using locally sourced UniStrut or add one of our ground racks to your order.
Can I use a generator or the grid to charge my battery bank if needed?
No.
Can I sell power back to the grid with this system?
No you cannot. This is strictly for off-grid use.
How big is all of this? How much space do I need?
The solar panels will be the biggest at around 5 ft x 2 ft. Other than that, everything should fit in the trunk of your car.
Where is this equipment made?
We do our best to source as much product from North America as possible. Our solar panels are USA, Mexico or Vietnam and most of our batteries and inverters are designed and assembled in the USA.
Do the batteries need to be inside or outside? Does it matter?
Lithium batteries like to be around the same temperature as humans. They also like a temperature controlled environment. So putting them in a garage that is 40F' in the morning and 110F' in the afternoon is NOT ideal. They'd prefer to be in a basement that sits somewhere around 60F-90F on a consistent basis. That said, lithium batteries can be used when below 32F' but not charged unless they are above 32F'.
Do I need to buy anything else?
You'll have everything you need to get up and running with our kits. That said, you will want to plan on a trip to the hardware store to buy any necessary installation tools, ground rods and wire as well as UniStrut if needed for mounting the solar panels. Outside of this, you'll be getting all of the most important components in your kit!
How long will it take for me to get my kit after ordering?
If you're in the lower 48 states we do our best to get you your order within 5-15 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.
How much does shipping cost?
Shipping is calculated at checkout. Because we specialize in shipping straight to our customers, you'll get the lowest possible shipping rates when you buy from us. If you have any questions about shipping, you can give us a call at +1 888 562 8850.
Will I be able to track my order and deliveries?
You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use a good Email address when ordering or a phone number that can receive text messages for your your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.
What's Your Return Policy?
We try and keep returns simple and easy. We do not charge restocking or return fees. That said, if you decide to return it because you no longer want it, you'll just pay return shipping. If something arrives damaged, we'll cover all of the costs to get you a properly working product.
What happens if stuff arrives damaged?
We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.
Does the kit come with a wiring diagram/setup guide?
Yes, you'll get our 3-page setup diagram and instruction manual along with all of the manufactuer guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.
Where do you ship from?
We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.
Do you offer financing?
Yes we do! We have 2 financing options which you can learn more about if you keep scrolling down this page.
What sort of after-sale customer support do you offer?
You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!
Can I qualify for the 30% federal tax credit if I order this kit?
Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.
What is your return policy?
Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.
What’s covered by your return policy?
Our returns policy covers all purchases made through SoleyNergy. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.
How long will it take to receive my order?
All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.
What are your financing and payment options?
We offer several ways to pay to make getting your solar kit simple:
- Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
- You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.
How does your Lifetime Customer Support work?
Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey.If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your SoleyNergy Kits equipment, we’ve got you covered: we’re always only a phone call or email away.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@soleynergy.com
Returns:
Although we are confident that you will be amazed with our Baby Products and related products , if for some reason you are not , you will have 30 days to return your item. All items must be returned in their original condition, and retail packaging with in 30 days for full merchandise refund not including shipping charges. Customer is responsible for the cost of return shipping.
To initiate a return, just send an email to Returns@soleynergy.com and include the following information:
- Order #
- Which items you would like to return
- Reason for your return
We'll respond to your email within 24 hours, and set up your return or replacement as soon as possible.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@soleynergy.com and include the following information so we can process a claim on your behalf:
- Order #
- Which items are damaged
- Images of the damages to packaging or items
We'll respond to your email within 24 hours and help get you a replacement part or product.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax