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14.76kW Complete Solar Power System - Sol-Ark 15K + [28.6kWh-30.72kWh Lithium Battery Bank] + 36 x 410W Mono Solar Panels + Schematic [HPK-MAX]
14.76kW Complete Solar Power System - Sol-Ark 15K + [28.6kWh-30.72kWh Lithium Battery Bank] + 36 x 410W Mono Solar Panels + Schematic [HPK-MAX]
14.76kW Complete Solar Power System - Sol-Ark 15K + [28.6kWh-30.72kWh Lithium Battery Bank] + 36 x 410W Mono Solar Panels + Schematic [HPK-MAX]
14.76kW Complete Solar Power System - Sol-Ark 15K + [28.6kWh-30.72kWh Lithium Battery Bank] + 36 x 410W Mono Solar Panels + Schematic [HPK-MAX]

14.76kW Complete Solar Power System - Sol-Ark 15K + [28.6kWh-30.72kWh Lithium Battery Bank] + 36 x 410W Mono Solar Panels + Schematic [HPK-MAX]

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    $28,599.00
    Regular price
    $28,599.00
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    Availability:

    Estimated Arrival: Between May 13 and May 14. *ETA to USA Only

    Shipping & Returns: Get FREE Shipping TODAY!

    What's Included:

    • 36 x 410W Monocrystalline Solar Panels - 25years Linear Performance Warranty
    • 1 x Sol-Ark 15K 120/240V Output Hybrid Inverter/Charger - 10 Years Warranty
    • 6 x 100ft, 10AWG, PV Extension Cables, MC4, SET
    • 6 x 10ft, 10AWG, PV Extension Cables, MC4, SET
    • 6 x PV Inline Fuse Kit
    • 3 x 2P DC Disconnect Switch
    • 6 x Pytes E-box 48100R [30.72kWh] - 10 Year Warranty
    • 6 x Pytes R-bracket for E-box
    • 2 x BlueSea Systems 1000A Bus Bar
    • 1 x 10 ft 4/0AWG battery cable
    • 1 x Sol-Ark 15K Bus Bar Pair
    • 1 x PV Ground Mount Set
    • Custom Wiring Diagram / Setup Schematic & Commissioning Guide
    • User Manuals & Any Related Certifications
    • Fast, Reliable Shipping
    • Lifetime Customer Support

    Product Specifications:

    Sol-Ark 15K Hybrid Inverter/Charger
    Max Allowed PV Power 19,500W
    Max PV Power Delivered to Battery 15,000W
    Max DC Voltage (Voc) 500V @ 26A
    MPPT Voltage Range 125-425V
    Starting Voltage 125V
    Number of MPPT 3
    Max Solar Strings Per MPPT 2
    Dimensions 31.8 x 18.3 x 10.9 in
    Weight 135 lbs
    Standard Warranty 10 years

     

    Pytes Specifications
    Nominal Voltage 51.2V
    Voltage Range 47.5V~57.6V
    Nominal Capacity 100Ah
    Nominal Energy 5.12kWh
    Recommended Charge/Discharge Current 50A (2.56kW DC)
    Maximum Charge/Discharge Current 50A (2.56kW DC)
    Peak Discharge Current 102A (5.22kW@15s)
    Chemistry LFP
    Communication Protocol CAN/RS485
    Dimensions (L*W*H) 440 * 620 * 117mm (2.6U) / 17.3 * 24.4 * 4.6 inch (2.6U)
    Weight 51 kg / 112.5 lbs
    Ambient Temperature -10°C~50°C / 14°F~122°F
    Round-Trip Efficiency ≥95%
    Cycle Life* ≥6000cycl
    Warranty 10 Years

     

    Solar Panel Specifications
    Cell Type Monocrystalline 182mm x 91mm
    Dimension (L× W × H) 67.80 x 44.65 x 1.18 inch
    Weight 22.0kg (45.80 lbs)
    Front Glass 3.2mm Toughened Glass
    Frame Anodized Aluminium Alloy
    Cable 250mm or Customized Length
    Junction Box IP 68 Rated
    Rated Power (Pmpp) 410
    Rated Current (Impp) 13.15
    Rated Voltage (Vmpp) 31.18
    Short Circuit Current (Isc) 13.72
    Open Circuit Voltage (Voc) 37.23
    Module Efficiency (%) 21.00
    Warranty 25years Linear Performance Warranty

     

    HPK-MAX Solar Kit Specs
    Max Continuous Output 7,500W
    Max Solar Input 12,000 watts
    Total Wattage of Panels 14,760W
    Total KWH of Batteries 30.72kWh
    Wattage Per Panel 410W
    # of Panels 36
    System Voltage 48V
    Chemistry Lithium
    # of Batteries 6

     

    Disclaimer: Each solar kit includes solar-specific equipment to get you started, but please keep in mind that you may need to purchase additional items like installation tools, grounding rods/wire, and any AC components you might need. We highly recommend bringing in a certified solar installer or master electrician to help with the installation process to ensure a safe and reliable system that meets all relevant codes and standards. Also, if you purchase a solar kit without solar panels, you will be responsible for ensuring the compatibility and configuration of your solar panel array. Each solar kit includes professionally designed schematics that work within the parameters of each inverter. There are minimum and maximum input voltages with each inverter that you will need to be aware of so that you do not damage your inverter and/or void your warranty.

    FAQS

    What warranty is included with this solar kit?

    When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.

    Can I expand this system in the future?

    Yes, you can easily add more solar panels (up to 13kw so basically double) as well as up to 8 x powerwalls. You can even stack another inverter if you need more output. Every area of this kit is expandable.

    What solar panels are included with this kit?

    You'll receive 400W+ monocrystalline solar panels from one of the leading brands in the solar industry. Backed by a minimum 25-Year power output warranty. We do our best to source all of our solar panels from North America, Mexico or Vietnam. Most popular brands we carry are Aptos, Phono, Mission and SolarEver.

    How long will my battery bank last?

    You'll be covered by a 10-year warranty. The battery is Lithium LFP meaning it's rated for up to 6,000 lifecycles (15+ years of daily use). To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.

    Can I install this system myself?

    We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician. You should plan on potential costs associated with this as well.

    Can this kit handle a well-pump and/or other 240V appliances?

    Yes. This kit is capable of running 120V, 208V and 240V appliances. This includes well pumps, dryers and 240V air conditioning units.

    Can I use a generator or the grid to charge my battery bank if needed?

    Absolutely. The Sol Ark comes ready to go with an AC input where you can hook up a stand by generator for charging the batteries on cloudy days or at night if needed. You can also use the grid as the AC input source if it's available.

    Can I sell power back to the grid with this system?

    Technically the Sol Ark inverter allows you to sell power back to the grid. However, most people who buy this kit are looking to gain power and grid independence and opt for storing or using any excess power they may have!

    How big is all of this? How much space do I need?

    The solar panels will come on a pallet and can be left inside or outside. The batteries are the biggest and heaviest deliveries at around 4 ft tall and 2 ft wide. The inverter is about 3 ft by 1.5 ft and weighs 75 lbs. All together you'll need a good corner of a garage or a spare bedroom worth of space for storing all of the equipment before installing it.

    Where is this equipment made?

    We do our best to source as much product from North America as possible. Our solar panels are USA, Mexico or Vietnam and most of our batteries and inverters are designed and assembled in the USA.

    Where should the batteries be installed—inside or outside? Does location matter?

    Lithium batteries perform best in temperature-controlled environments, similar to conditions comfortable for humans. For example, placing them in a garage that fluctuates from 40°F in the morning to 110°F in the afternoon is not ideal. A consistent temperature between 60°F and 90°F, such as in a basement, is preferable.

    Do I need to buy anything else?

    You'll have everything you need to get up and running with our kits. That said, you will want to plan on a trip to the hardware store to buy any necessary installation tools, ground rods and wire as well as UniStrut if needed for mounting the solar panels. Outside of this, you'll be getting all of the most important components in your kit!

    How long will it take for me to get my kit after ordering?

    If you're in the lower 48 states we do our best to get you your order within 9-12 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.

    How much does shipping cost?

    Shipping is calculated at checkout. You'll get lowest possible shipping rates when you buy from ShopSolarKits.com. You can also reach out to us here and inquire about shipping, or just give us a call +1 888-562-8850.

    Will I be able to track my order and deliveries?

    You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use a good Email address when ordering or a phone number that can receive text messages for your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.

    What's Your Return Policy?

    We try and keep returns simple and easy. We do not charge restocking or return fees. That said, if you decide to return it because you no longer want it, you'll just pay return shipping. If something arrives damaged, we'll cover all of the costs to get you a properly working product.

    What happens if stuff arrives damaged?

    We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.

    Does the kit come with a wiring diagram/setup guide?

    Yes, you'll get our 3-page setup diagram and instruction manual along with all of the manufacture guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.

    Where do you ship from?

    We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.

    Do you offer financing?

    Yes we do! We have 2 financing options which you can learn more about if you keep scrolling down this page.

    What sort of after-sale customer support do you offer?

    You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!

    Can I qualify for the 30% federal tax credit if I order this kit?

    Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.

    What is your return policy?

    Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.

    What’s covered by your return policy?

    Our returns policy covers all purchases made through Soleynergy. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.

    How long will it take to receive my order?

    All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.

    What are your financing and payment options?

    We offer several ways to pay to make getting your solar kit simple:

    • Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
    • You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.

    How does your Lifetime Customer Support work?

    Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey. If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your Soleynergy Kits equipment, we’ve got you covered: we’re always only a phone call or email away.

     


    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

    Order Shipment:

    If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@soleynergy.com.

    Returns:

    We are confident you will be delighted with our products. However, if for any reason you are not satisfied, you have 30 days to return your item. All items must be returned in their original condition and retail packaging within 30 days for a full merchandise refund, not including shipping charges. The customer is responsible for the cost of return shipping.

    To initiate a return, just send an email to returns@soleynergy.com and include the following information:

    • Order #
    • Items you would like to return
    • Reason for your return

    We'll respond to your email within 24 hours, and set up your return or replacement as soon as possible.

    Damages:

    Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make note of it when signing for delivery. If your item(s) arrive damaged, please send photos to returns@soleynergy.com and include the following information so we can process a claim on your behalf:

    • Order #
    • Items that are damaged
    • Images of the damages to packaging or items

    We'll respond to your email within 24 hours and help get you a replacement part or product.

    Cancellations & Refunds:

    All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing your order.

    We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

    To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

    Our 100% Price Guarantee has some limitations:

    You must purchase the item from our website before requesting your Price Match Guarantee

    Promotions such as rebates and buy one, get one free offers are not eligible

    The item must be in stock on the competitors website

    The competitor must be an online store, they may not have a retail location

    The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

    The competitor must be an Authorized Retailer of the product in question

    The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

    What's Included:

    • 36 x 410W Monocrystalline Solar Panels - 25years Linear Performance Warranty
    • 1 x Sol-Ark 15K 120/240V Output Hybrid Inverter/Charger - 10 Years Warranty
    • 6 x 100ft, 10AWG, PV Extension Cables, MC4, SET
    • 6 x 10ft, 10AWG, PV Extension Cables, MC4, SET
    • 6 x PV Inline Fuse Kit
    • 3 x 2P DC Disconnect Switch
    • 6 x Pytes E-box 48100R [30.72kWh] - 10 Year Warranty
    • 6 x Pytes R-bracket for E-box
    • 2 x BlueSea Systems 1000A Bus Bar
    • 1 x 10 ft 4/0AWG battery cable
    • 1 x Sol-Ark 15K Bus Bar Pair
    • 1 x PV Ground Mount Set
    • Custom Wiring Diagram / Setup Schematic & Commissioning Guide
    • User Manuals & Any Related Certifications
    • Fast, Reliable Shipping
    • Lifetime Customer Support

    Product Specifications:

    Sol-Ark 15K Hybrid Inverter/Charger
    Max Allowed PV Power 19,500W
    Max PV Power Delivered to Battery 15,000W
    Max DC Voltage (Voc) 500V @ 26A
    MPPT Voltage Range 125-425V
    Starting Voltage 125V
    Number of MPPT 3
    Max Solar Strings Per MPPT 2
    Dimensions 31.8 x 18.3 x 10.9 in
    Weight 135 lbs
    Standard Warranty 10 years

     

    Pytes Specifications
    Nominal Voltage 51.2V
    Voltage Range 47.5V~57.6V
    Nominal Capacity 100Ah
    Nominal Energy 5.12kWh
    Recommended Charge/Discharge Current 50A (2.56kW DC)
    Maximum Charge/Discharge Current 50A (2.56kW DC)
    Peak Discharge Current 102A (5.22kW@15s)
    Chemistry LFP
    Communication Protocol CAN/RS485
    Dimensions (L*W*H) 440 * 620 * 117mm (2.6U) / 17.3 * 24.4 * 4.6 inch (2.6U)
    Weight 51 kg / 112.5 lbs
    Ambient Temperature -10°C~50°C / 14°F~122°F
    Round-Trip Efficiency ≥95%
    Cycle Life* ≥6000cycl
    Warranty 10 Years

     

    Solar Panel Specifications
    Cell Type Monocrystalline 182mm x 91mm
    Dimension (L× W × H) 67.80 x 44.65 x 1.18 inch
    Weight 22.0kg (45.80 lbs)
    Front Glass 3.2mm Toughened Glass
    Frame Anodized Aluminium Alloy
    Cable 250mm or Customized Length
    Junction Box IP 68 Rated
    Rated Power (Pmpp) 410
    Rated Current (Impp) 13.15
    Rated Voltage (Vmpp) 31.18
    Short Circuit Current (Isc) 13.72
    Open Circuit Voltage (Voc) 37.23
    Module Efficiency (%) 21.00
    Warranty 25years Linear Performance Warranty

     

    HPK-MAX Solar Kit Specs
    Max Continuous Output 7,500W
    Max Solar Input 12,000 watts
    Total Wattage of Panels 14,760W
    Total KWH of Batteries 30.72kWh
    Wattage Per Panel 410W
    # of Panels 36
    System Voltage 48V
    Chemistry Lithium
    # of Batteries 6

     

    Disclaimer: Each solar kit includes solar-specific equipment to get you started, but please keep in mind that you may need to purchase additional items like installation tools, grounding rods/wire, and any AC components you might need. We highly recommend bringing in a certified solar installer or master electrician to help with the installation process to ensure a safe and reliable system that meets all relevant codes and standards. Also, if you purchase a solar kit without solar panels, you will be responsible for ensuring the compatibility and configuration of your solar panel array. Each solar kit includes professionally designed schematics that work within the parameters of each inverter. There are minimum and maximum input voltages with each inverter that you will need to be aware of so that you do not damage your inverter and/or void your warranty.

    FAQS

    What warranty is included with this solar kit?

    When you buy this solar kit, you are covered by the full manufacturer warranties on each component. Plus, you’ll receive our lifetime customer and technical support.

    Can I expand this system in the future?

    Yes, you can easily add more solar panels (up to 13kw so basically double) as well as up to 8 x powerwalls. You can even stack another inverter if you need more output. Every area of this kit is expandable.

    What solar panels are included with this kit?

    You'll receive 400W+ monocrystalline solar panels from one of the leading brands in the solar industry. Backed by a minimum 25-Year power output warranty. We do our best to source all of our solar panels from North America, Mexico or Vietnam. Most popular brands we carry are Aptos, Phono, Mission and SolarEver.

    How long will my battery bank last?

    You'll be covered by a 10-year warranty. The battery is Lithium LFP meaning it's rated for up to 6,000 lifecycles (15+ years of daily use). To calculate daily run times, divide the total battery bank watt hours by your average load in watts to get rough hours of run time.

    Can I install this system myself?

    We've created the kits for absolute simplicity. That said, we highly recommend getting the help of a professional installer / certified electrician. You should plan on potential costs associated with this as well.

    Can this kit handle a well-pump and/or other 240V appliances?

    Yes. This kit is capable of running 120V, 208V and 240V appliances. This includes well pumps, dryers and 240V air conditioning units.

    Can I use a generator or the grid to charge my battery bank if needed?

    Absolutely. The Sol Ark comes ready to go with an AC input where you can hook up a stand by generator for charging the batteries on cloudy days or at night if needed. You can also use the grid as the AC input source if it's available.

    Can I sell power back to the grid with this system?

    Technically the Sol Ark inverter allows you to sell power back to the grid. However, most people who buy this kit are looking to gain power and grid independence and opt for storing or using any excess power they may have!

    How big is all of this? How much space do I need?

    The solar panels will come on a pallet and can be left inside or outside. The batteries are the biggest and heaviest deliveries at around 4 ft tall and 2 ft wide. The inverter is about 3 ft by 1.5 ft and weighs 75 lbs. All together you'll need a good corner of a garage or a spare bedroom worth of space for storing all of the equipment before installing it.

    Where is this equipment made?

    We do our best to source as much product from North America as possible. Our solar panels are USA, Mexico or Vietnam and most of our batteries and inverters are designed and assembled in the USA.

    Where should the batteries be installed—inside or outside? Does location matter?

    Lithium batteries perform best in temperature-controlled environments, similar to conditions comfortable for humans. For example, placing them in a garage that fluctuates from 40°F in the morning to 110°F in the afternoon is not ideal. A consistent temperature between 60°F and 90°F, such as in a basement, is preferable.

    Do I need to buy anything else?

    You'll have everything you need to get up and running with our kits. That said, you will want to plan on a trip to the hardware store to buy any necessary installation tools, ground rods and wire as well as UniStrut if needed for mounting the solar panels. Outside of this, you'll be getting all of the most important components in your kit!

    How long will it take for me to get my kit after ordering?

    If you're in the lower 48 states we do our best to get you your order within 9-12 business days. Recently with the incredible demand for products, our delivery times to customer's door are averaging around 9-12 business days. You will receive your tracking numbers as soon as they are available.

    How much does shipping cost?

    Shipping is calculated at checkout. You'll get lowest possible shipping rates when you buy from ShopSolarKits.com. You can also reach out to us here and inquire about shipping, or just give us a call +1 888-562-8850.

    Will I be able to track my order and deliveries?

    You will receive your tracking numbers via email and/or text message as soon as they are available. So please make sure you use a good Email address when ordering or a phone number that can receive text messages for your tracking information. Also, please expect to receive multiple deliveries and packages as we ship from multiple warehouses to keep costs down.

    What's Your Return Policy?

    We try and keep returns simple and easy. We do not charge restocking or return fees. That said, if you decide to return it because you no longer want it, you'll just pay return shipping. If something arrives damaged, we'll cover all of the costs to get you a properly working product.

    What happens if stuff arrives damaged?

    We stand behind what we sell and we'll take care of the costs of getting you a new working product. Just reach out to us if this happens and we will get you all taken care of.

    Does the kit come with a wiring diagram/setup guide?

    Yes, you'll get our 3-page setup diagram and instruction manual along with all of the manufacture guides and user manuals. We've also created the SolarHub which you get lifetime access to when you order from us.

    Where do you ship from?

    We have 3 main distribution centers (CA, TX, NY) along with suppliers across the US. We ship from multiple different warehouses in order to try and keep costs as low as possible for our customers.

    Do you offer financing?

    Yes we do! We have 2 financing options which you can learn more about if you keep scrolling down this page.

    What sort of after-sale customer support do you offer?

    You can reach us Monday to Friday via phone, live chat or email. You'll also get free, lifetime access to the industry leading "Solar Hub" - Where you'll find all of our diagrams, installation manuals, troubleshooting guides and more!

    Can I qualify for the 30% federal tax credit if I order this kit?

    Yes, if you order this solar kit and install it before the end of the year, you may be eligible to claim 30% of its cost as a credit on your federal tax return. This is made possible by the Solar Investment Tax Credit (ITC), which is part of the Inflation Reduction Act. We recommend consulting a tax professional to make sure you’re eligible to receive the federal solar tax credit.

    What is your return policy?

    Returns are free in the first 30 days with no restocking or processing fees, although the customer may be responsible for paying return shipping. See our complete return policy on our Shipping, Delivery, and Returns page linked in the footer of this website.

    What’s covered by your return policy?

    Our returns policy covers all purchases made through Soleynergy. For warranty issues, as authorized distributors, we honor the full manufacturer warranty of ALL the brands on our website. See our complete returns and warranty policies on our Shipping, Deliver, and Returns page.

    How long will it take to receive my order?

    All orders are processed within 72 hours and you can expect delivery on most orders within 5-7 business days. You will receive access to our customer portal after ordering, where it is easy to track all your shipments. See our Shipping, Delivery and Returns page for more details.

    What are your financing and payment options?

    We offer several ways to pay to make getting your solar kit simple:

    • Credit Card: if the purchase is greater than your card’s limit, you can split the cost onto multiple cards as well as Paypal, financing through Affirm, and ACH/bank transfer
    • You can arrange financing during the checkout process, or scroll further down this page for more details. Please note, if you'd like to finance your order, you can do so instantly, right at checkout.

    How does your Lifetime Customer Support work?

    Our legendary lifetime customer support has helped make us the #1 online solar retailer! We have a dedicated team of solar professionals standing by to help you navigate the world of solar with ease. From selecting the perfect solar kit to installation and beyond, we provide support and expertise at every step of the journey. If you need help with ordering, shipping, troubleshooting, expanding your system, warranty issues, or anything else you have questions about for as long as you own your Soleynergy Kits equipment, we’ve got you covered: we’re always only a phone call or email away.

     


    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

    Order Shipment:

    If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@soleynergy.com

    Returns:

    Although we are confident that you will be amazed with our Baby Products and related products , if for some reason you are not , you will have 30 days to return your item. All items must be returned in their original condition, and retail packaging with in 30 days for full merchandise refund not including shipping charges. Customer is responsible for the cost of return shipping.

    To initiate a return, just send an email to Returns@soleynergy.com and include the following information:

    • Order #
    • Which items you would like to return
    • Reason for your return

    We'll respond to your email within 24 hours, and set up your return or replacement as soon as possible.

    Damages:

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@soleynergy.com and include the following information so we can process a claim on your behalf:

    • Order #
    • Which items are damaged
    • Images of the damages to packaging or items

    We'll respond to your email within 24 hours and help get you a replacement part or product.

    Cancellations & Refunds:

    All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

    To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

    Our 100% Price Guarantee has some limitations:

    You must purchase the item from our website before requesting your Price Match Guarantee

    Promotions such as rebates and buy one, get one free offers are not eligible

    The item must be in stock on the competitors website

    The competitor must be an online store, they may not have a retail location

    The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

    The competitor must be an Authorized Retailer of the product in question

    The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax